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Frequently asked questions

General

Q: How do I protect myself and others from COVID-19 while attending my therapy session?


All clients will complete COVID-19 screening prior to entering the clinic or immediately upon arrival. Bring as little personal items as possible with you, do not bring family members or friends to your appointment unless required for medical reasons or you require a parent/guardian. All individuals entering the building are required to wear a mask. Please stay up to date with the must recent provincial guidelines and restrictions. If you have any question or concerns, please call us.




Q: What will my first visit look like?


For your first visit we ask you to arrive 10 minutes early to fill out paperwork. If you booked online and filled out the necessary paperwork already then 5 minutes early is sufficient. Bring loose fitting/ comfortable clothing. Your Therapist may ask you to change if needed. Initial assessments are 40-60 minutes long and are complete in private therapy rooms. Your therapist will discuss treatment options with you once the assessment is complete.




Q: Is a Doctor’s referral needed?


A referral is not needed, however, if you are using private health insurance some companies require a Doctor’s referral to use the benefits. You can call your insurance company prior to your visit to confirm.




Q: Do you direct bill insurance companies?


Direct billing is available for the major insurance companies that have this option. A few companies that allow direct billing are: Medavie Blue Cross, Manulife, Sun Life, Canada Life (formerly Great-West Life), Desjardins, Claim Secure, Green Shield Canada. Don’t see your Insurance provider? Give us a call to see if we direct bill them!




Q: What is your Cancellation Policy?


Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee. Cancellation fee is as follows: - First offense: cancellation fee waived - Second offense: 50% of the appointment billing - Third or more offense: 75% of the appointment billing - Multiple cancellation will be handled on a case by case basis




Q: My insurance company or Doctor told me to go to another clinic, but I would rather come to Apollo Sport and Wellness Centre. Can I do that?


Yes! In most cases you can decide what clinic you attend for therapy or the therapist you prefer to see.




Q: Do you treat injuries sustained in Motor Vehicle Accidents?


Yes. Once an assessment is complete, we will send off the necessary Health Care Provider paperwork to your insurance company.




Q: Do you treat workplace injuries covered through Worker’s Compensation (WCB)?


YES, we are a WCB NS approved Tier 1 clinic. Injured while employed outside of Nova Scotia? Give us a call, we can arrange treatment for those covered under other provincial organizations.





Medical Compression Therapy

How does MCT work?


MCT consists of applying a type of elastic device to a limb (most commonly a sock/ stocking) to exert a controlled pressure on them. Medical compression devices squeeze the vein walls together, improving overall circulation and supporting blood flow back to the heart.




Indications for compression garments?


  • varicose veins
  • aching legs
  • heaviness/ fatigue in legs
  • lower extremity swelling
  • lymphedema
  • post-surgical edema
  • chronic venous insufficiency
  • varicosities during pregnancy
  • managament of venous ulcers




Do I need an appointment to buy compression garments/ stockings?


No. We offer a variety of off the shelf socks that do not require an appointment to purchase. However, our medical grade compression stockings do require a fitting appointment with our certified fitter.




Is MCT covered by my insurance?


MCT falls within the scope of our Occupational Therapist's profession. A portion of your assessment/ appointment charge will be covered if your insurance includes Occupational Therapy services. Additionally, many insurance companies provide a yearly spending allowance for medical compression garments/ devices, allowing you to buy new or additional garments yearly.




Who benefits from compression garments?


Some professions that benefit from wearing compression garments include:

  • Nurses and other healthcare professionals
  • Teachers
  • Fishermen
  • Lobster and Fish plant workers
  • Kitchen staff
  • Manual Labourers





Physiotherapy

What conditions/ injuries does Physiotherapists treat?


Physiotherapists have a very wide range of skills and knowledge given them the ability to treat many different conditions and injuries. Below is a list of some of the more common conditions and injuries treated by Physiotherapists. Do not see a condition or injury below? Give us a call, if we cannot help you we can direct you to the appropriate health professional who can.

  • Rotator cuff injuries/ Frozen shoulder
  • Whiplash/ traumatic neck injuries
  • Disc injuries and Sciatica
  • Concussions
  • Dizziness/ Vertigo/ Headaches
  • TMJ/ Jaw Dysfunction
  • General sprain/ strain injuries
  • Osteoarthritis
  • Degenerative Disc Disease
  • Joint Dislocation/ Seperation
  • Pre and Post surgical injuries ( such as joint replacement, labral tears, fractures, etc.)
  • Carpal Tunnel Syndrome, and other peripheral nerve entrapment conditions
  • Balance & mobility issues/ Senior's health
  • Occupational Rehab for work-related injuries
  • Neurological conditions (such as Stroke, MS, spinal cord injury, etc.)
  • Pelvic/ Women's Health (R. Muise, PT)




What type of treatment can I expect at Apollo?


Physiotherapy treatment at Apollo can include the following:

  • Personalized exercise programs designed to improve your strength, range of motion function, and performance.
  • Advanced joint mobilization, joint manipulation, and other soft tissue techniques to restore ROM and reduce pain.
  • Acupuncture, Electrotherapy (TENS), and Athletic Taping to optimize tissue healing and pain management.
  • Education to maximize quality of life, wellness, performance, and health.
  • Work and occupational re-training, functional conditioining, and return to work planning.
  • Prescription and application of assistive, adaptive, supportive, and protective devices and equipment.





Pelvic/ Women's Health

What is Pelvic/ Women's Health within the scope of Physiotherapy?


Pelvic/ Women's Health Physiotherapy is the therapeutic treatment of all disorders affecting the pelvis and pelvic floor. From incontinence to prolapse, pelvic pain or constipation, there is growing evidence that specially trained physiotherapist can alleviate, and in many cases cure these symptoms.




Who may benefit from this service?


You may benefit if you have any of the following: -Urine leakage -Pelvic pain -Constipation -Sexual dysfunction -Pelvic organ proloapse -etc.




What does a typical assessment/ treatment consist of?


Each person is unique, therefore each assessment and treatment may look different, however they all take place in a private medical room with the physiotherapist. Session duration is between 30-45 minutes, and can include: -Internal vaginal and/or anal exam (to assess your pelvic floor muscles) -External vaginal and/ or anal exam -Education (lots of it!) -Exercise prescription -Manual techniques