Question 1

Q: What will my first visit look like?

Accepted Answer

For your first visit we ask you to arrive 10 minutes early to fill out paperwork. If you booked online and filled out the necessary paperwork already then 5 minutes early is sufficient. Bring loose fitting/ comfortable clothing. Your Therapist may ask you to change if needed. Initial assessments are 40-60 minutes long and are complete in private therapy rooms. Your therapist will discuss treatment options with you once the assessment is complete.

Question 2

Q: Is a Doctor’s referral needed?

Accepted Answer

A referral is not needed, however, if you are using private health insurance some companies require a Doctor’s referral to use the benefits. You can call your insurance company prior to your visit to confirm.

Question 3

Q: Do you direct bill insurance companies?

Accepted Answer

Direct billing is available for the major insurance companies that have this option. A few companies that allow direct billing are: Medavie Blue Cross, Manulife, Sun Life, Canada Life (formerly Great-West Life), Desjardins, Claim Secure, Green Shield Canada.

Don’t see your Insurance provider? Give us a call to see if we direct bill them!

Question 4

Q: What is your cancellation policy?

Accepted Answer

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee.

Cancellation fee is as follows*:

- First offense: cancellation fee waived

- Second offense: 50% of the appointment billing

- Third or more offense: 75% of the appointment billing

- Multiple cancellation will be handled on a case by case basis

*The cancellation fee above is for general physiotherapy only; specialty treatments and other disciplines have different policies for cancellation. The intake form will have specific details on those policies.

Question 5

Q: My insurance company or Doctor told me to go to another clinic, but I would rather come to Apollo Sport and Wellness Centre. Can I do that?"

Accepted Answer

Yes! In most cases you can decide what clinic you attend for therapy or the therapist you prefer to see.

Question 6

Q: Do you treat injuries sustained in Motor Vehicle Accidents?

Accepted Answer

Yes. Once an assessment is complete, we will send off the necessary Health Care Provider paperwork to your insurance company.